Privacy policy
This policy explains what personal information Windows R Us collects when you request window quotes through our website, how we use it, how long we keep it, and the choices and rights you have.
Who we are
Windows R Us (“we”, “us”, “our”) operates this website as a free service that helps UK homeowners explore window styles and request quotes from local installation partners. We are the data controller for the personal information you provide through our enquiry form.
What we collect
When you complete our enquiry form we collect:
- Your contact details — first name, last name, email address and phone number.
- Your postcode — so we can match you with installers who cover your area.
- Your answer to the homeowner question — whether you own the property.
We also automatically collect marketing attribution information so we understand which advert or link brought you here. This includes campaign source, medium and term (UTM values), advertising click identifiers (such as Google’s gclid and Meta’s fbclid/fbc), the landing page you arrived on, your browser user-agent string and your IP address.
How we use your information
We use your details to process your enquiry and arrange your window quotes. In particular:
- We (or your matched installer) will contact you by phone about the enquiry you submitted. This contact is directly related to the application you made — it is to discuss your window project and provide your quote, not unrelated marketing.
- We may also contact you by email or text message about the same enquiry.
- We use the marketing attribution information to measure how well our adverts and pages perform, and to prevent fraud and duplicate submissions.
Our lawful bases for this processing are your consent (given when you submit the form) and our legitimate interests in responding to your request and running our service.
Sharing your information with a matched installer
We are a matching service. Where your enquiry qualifies, we may pass your details to a matched local installation partner so they can contact you about your enquiry and provide a quote. We only share what is needed for them to respond to you, and we ask our partners to handle your data responsibly. We do not sell your information for unrelated purposes.
We may also use trusted service providers (for example hosting and analytics providers) who process data on our behalf under appropriate agreements.
Cookies
We set first-party cookies to remember marketing attribution information for up to 90 days. Full details are in our cookie policy.
How long we keep your information
We keep your enquiry details for as long as needed to provide the service and to meet our legal and business obligations — normally up to 24 months from your last contact with us — after which the information is deleted or anonymised. Marketing attribution cookies expire after 90 days.
Your rights
Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict certain processing, to withdraw consent, and to data portability. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
How to contact us about your data
To ask about the information we hold, to exercise any of your rights, or to ask us to stop contacting you, you can:
- reply to any email or text message we send you about your enquiry;
- tell the installer who calls you that you would like your request passed to our data protection team; or
- use the contact details published elsewhere on this website.
We will respond to any rights request within one month.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised, and any changes take effect as soon as they are published here.